Strategic design elevates insights into breakthroughs by questioning assumptions, not accepting them.

Design breaks down complex problems to uncover core insights. My approach moves from exploration to execution — broadening possibilities, distilling insights, and prototyping solutions. This rethinking-first approach creates user-centered outcomes.

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Overview

Shaping Problems into Possibilities

The Double Diamond framework is a structured yet flexible approach to problem-solving through design thinking. It focuses on two key goals: understanding the right problem (Discover and Define) and creating the right solution (Develop and Deliver).

The process moves between exploring possibilities and narrowing them down—blending research, creativity, and testing to ensure solutions are user-centered, effective, and strategically sound.

Divergent and Convergent Thinking
Iteration and Validation
Collaboration and Stakeholder Engagement
Measurement and Reflection
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Discover

Understanding the Problem

Uncovering the full picture requires both qualitative and quantitative research. By gathering insights and challenging assumptions, the process builds a deep understanding of the context and user needs—ensuring the focus is on the real problem before exploring solutions.

User Interviews
Competitor Analysis
Contextual Inquiry
Stakeholder Workshops
Empathy Mapping
Research Planning
User Surveys
Jobs-to-be-Done Research
Usability Benchmarking
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Define

Find the Why

Turning exploration into clarity means organizing insights and defining the core challenge. This process lays the foundation for creativity by shaping a clear, actionable problem statement.

Affinity Mapping
Persona Development
Journey Mapping
Goal Alignment
Insight Clustering
Problem Framing
Strategic Roadmapping
Experience Principles
Vision Setting
03
Develop

From Vision to Viable Solutions

Exploring possibilities means brainstorming, prototyping, and refining ideas. This creative, collaborative process tests and shapes solutions to ensure they work for both users and the business.

Ideation Workshops
Wireframing
Prototyping
Co-Creation Sessions
Design Sprints
Storyboarding
Design Reviews
Feature Prioritization
Concept Development
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Deliver

Scaling Ideas, Measuring Success

Bringing the solution to life means ensuring it works, can scale, and is ready to launch. It’s also a chance to measure impact and set the stage for future improvements.

Usability Testing
Design Handoff
Feedback Loops
Impact Measurement
Launch Planning
A/B Testing
Quality Assurance
Adoption Analysis
Experience Optimization