Design Approach

My design process begins with deconstructing problems to uncover key insights, then reconfiguring them into solutions. This approach—deconstruction to reconstruction—drives my work across UX, product, and business design.

01
Empathize

Know the user, know the way.

Design starts with empathy. I dive deep into understanding the people I’m designing for—what they need, what frustrates them, and what excites them. Through interviews, observations, and mapping their journeys, I uncover the insights that ground everything else in the process.

Research
Journey Mapping
Contextual Inquiry
Interviews
02
Define

From insights to focus.

Once I’ve gathered insights, it’s all about distilling them into a clear, actionable problem. This is where I define the challenge, reframe it as an opportunity, and set the stage for focused, impactful solutions.

Problem Framing
Affinity Mapping
Goal Alignment
Insight Synthesis
03
Ideate

Think big, then refine.

This is the fun part—brainstorming and exploring possibilities. I work collaboratively, using creative techniques to think big, then narrowing down to the most promising ideas. It’s all about balancing imagination with practicality.

Brainstorming
Idea Prioritization
Concept Sketching
Mind Mapping
04
Prototype

Make it real to make it better.

Prototyping is where ideas take shape. I start simple, often with sketches or wireframes, and build up to more polished models. It’s about creating something tangible to learn from, test, and improve.

Stakeholder Validation
Wireframing
Interactive Prototyping
Usability Concepts
05
Test

Validate, iterate, improve.

Testing turns assumptions into knowledge. I put prototypes in front of users, gather feedback, and iterate to refine the solution. It’s all about listening to users and making sure the final product truly meets their needs.

A/B Testing
Feedback Collection
User Validation
Pilot Programs